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Reopening Enhanced Cleaning Measures

The health and safety of our patrons, guests and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented enhanced cleaning and disinfecting procedures and protocols that may be of interest to you before you make your next trip to The Artesian Hotel, Casino & Spa.

Cleaning Products and Protocols. Cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens are used throughout the resort. All hard surfaces are cleaned with an industrial detergent, then disinfected using products which are on the EPA’s list of antimicrobial products for use against the coronavirus. Hand sanitizer dispensers have been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs, Players Club kiosks and elevator landings.

Enhanced Cleaning and Disinfecting Protocols. JaniKing International, a commercial cleaning company, will provide ongoing disinfecting services through three methods for disinfecting.

  • Electrostatic Spray Application – This disinfecting process uses electrostatic sprayers and EPA-certified chemicals to spray the facility during the casino’s daily closure. The EPA-approved disinfectant becomes positively charged when released from the sprayer, completely covering the surface or object being sprayed and killing viruses in less than one minute. The electrostatic spraying application process enables large areas to be covered quickly, effectively disinfecting light switches, handrails, doorknobs and handles, and other high-frequency touch points.
  • Non-electrostatic Spray Application – This disinfecting process uses battery-operated and pump sprayers to apply disinfectant chemicals onto a surface. Once the dwell time is reached, the chemical must then be wiped from the surface.
  • Manual Disinfection Process – This disinfecting process uses standard cleaners and water to pre-clean surfaces prior to applying an EPA-registered disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-touch surfaces like elevator buttons, electronic gaming machines, ATMs, Players Club kiosks, handrails, countertops, dining surfaces and seating areas. Efforts also have been increased in back-of-house areas with an emphasis on employee break rooms, employee entrances and exits, loading docks, offices, security desks and on equipment shared among employees during the normal course of operations.

Employee Trainings. Before returning to work, employees are required to complete trainings on our new operational procedures, cleaning and disinfecting protocols, and the proper use of Personal Protective Equipment (PPE) relevant to their specific position and the resort’s general information.

For more information related to our operational procedures, please click on any of the links below:

General Reopening Information
Stay at The Artesian
Dining at The Artesian
The Shops at The Artesian
Gaming and Promotions
Group Events

General Questions

Ongoing disinfecting services using electrostatic sprayers and EPA-certified chemicals will be used on an ongoing basis along with manual cleaning efforts with EPA-certified disinfectants. Additionally, electronic game attendants will sanitize electronic games frequently and thoroughly throughout the day.

While we are using EPA-approved disinfectants and following CDC guidelines, guests and patrons may bring their own sanitizing wipes for their personal use. 

If you still have questions about our procedures, please contact us.
The Artesian Casino is now open! Read important details here.

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